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Terms & Conditions

Please take a few minutes to review these Terms & Conditions. Your use of the AutoChipsDirect.com web sites constitutes your agreement to follow these Terms & Conditions and to be bound by them. Click on the links below to visit the different parts of Terms & Conditions. If you don't find the answer you're looking for please contact us for assistance.

Delivery Information
We strive to ship out most orders within twenty-four (24) to forty-eight (48) business hours after you have successfully completed checkout. After we have shipped your item, time in transit can generally take three to seven business days. Because we build and test each item by hand, in the U.S.A, there may be certain instances where an order can take a week of handling time. Instances like this are extremely rare, but please plan accordingly.

After your item has been shipped, we will send an email to the email used when you checked out. It is important to use the correct email address when ordering. We ship all items via USPS both domestically and internationally. If you have any additional questions, please use the “contact us” form found on our sites main navigation.

Our Contact Information
To contact us please write, call, or email us using the information below:

AutoChipsDirect.com
P.O. Box 660308
Atlanta, GA 30366

 

Local Telephone Number:(602) 930-8308

Accepted Payment Methods
AutoChipsDirect.com proudly accepts Visa, MasterCard, Discover and American Express credit cards. We also accept PayPal and eChecks through PayPal. If you’d like to pay by money order, please call us at (602) 930-8308

Wholesale Opportunities
AutoChipsDirect.com is proud to serve as a wholesale to tons of retailers around the world! We have very loose terms including, but not limited to:

- No company credit checks
- No minimum orders
- Low cost, quick turnaround drop shipping
- Franchise Support
- Warranty Programs
- And much more

If you’d like to carry our products or purchase in bulk, please call us at (602) 930-8308 or Click Here to Open a Ticket

No Handling Fee
AutoChipsDirect.com will never charge a handling fee. We don’t nickel and dime you like the other guys.

Warranty and Returns
AutoChipsDirect.com provides the best value, service, return program, and warranties in the industry!

Return Policy and our “15 Day 100% Money-Back Guarantee”
AutoChipsDirect.com offers a 15 day 100% Money-Back Guarantee with every purchase. If you are not satisfied with your chip after installation, return your chip(s) back to our address by contacting us, and receiving an RMA (Return Merchandise Authorization Number). After you have received an RMA number, ship the product back to our address for a full refund, less shipping charges, which are non-refundable. Our 15 day return policy starts the day you received your item, not the date installed.

If you have exceeded your “15 Day 100% Money-Back Guarantee” timeframe, these options are available:

Packages returned after an unreasonable time:
We can no longer refund 100% of the purchase price, which are returned to us 15 days after the date of delivery to your address. See below for a breakdown of time schedules and refunds/fees. 

Timeframe after delivery

Restocking Fee

Options

0-15 Days

No

Exchange or Money Back

16-21 Days

Greater of 15$ or 15%

Exchange or Money Back - Less 15$

22+ Days

Exchange only after 22 days.

Exchange Only

Restocking Fee:
Items returned after 15 days in any condition are subject to a 15% or 15$ whichever is greater restocking fee. This is because all parts are made to order by our in house team. We provide quality chips; we do not mass-produce or outsource our work. We hope you understand.

 

Restocking Fee for all NEW / Unused Returns:
Items returned in an unused condition are subject to a 15% restocking fee as well as the non-refundable shipping costs. This is because all parts are made to order by our in-house team to provide you with quality chips.

Refused Shipments
Any customer who refuses delivery intentionally or not (box not deliverable, wrong address, moved, etc) will be required to pay the original shipping charge, the additional return freight charges, and a 15% restocking fee. These charges must be paid in full before any future orders are shipped. If you want to cancel/return your item, please do not refuse the shipment.

Damaged Shipments
If a shipped order arrives with obvious damage, customer can refuse to accept it and the shipping company will return the merchandise to AutoChipsDirect.com. Upon receipt of the returned damage order, AutoChipsDirect.com will ship a replacement order at no cost to the customer. If the damage is discovered after delivery has been accepted, customer is to call the shipper and file a damage claim. The shipper is responsible for reimbursement payment for damaged goods.

Order Cancellation/Order Changing
We strive to get all orders out within 24 hours, and we’re very successful at accomplishing said task. That being said, it’s imperative that you email or call us to cancel or change your order as soon as possible. If we can get to the package before USPS comes to pick it up, we can stop the shipment. If the item has already been shipped, we will exchange it for free, however, we will not pay the return shipping freight and we will require a payment of $5.00 for original shipping only on orders that are cancelled and not changed. Changed orders are free to replace.

Please Note: Special order items cannot be cancelled after production.

Order Error
AutoChipsDirect.com is proud to say we’ve never shipped any custom an incorrect item. If you end up being the unlucky one to receive the wrong item, we will most certainly exchange it for free and pay for all fees associated with freight.

Clearance Items
All sales are final on clearance and liquidation items.

Copyright & Trademark
All site design, graphical user interface, text, graphics, interfaces, and the selection and arrangements thereof, are the property of ACDIRECT COM LLC, “AutoChipsDirect.com” or its content suppliers and are protected by U.S. and other international copyright laws. Any unauthorized use of the materials appearing on ACDIRECT COM LLC, “AutoChipsDirect.com” website or printed material is in violation of copyright, trademark and/or other applicable laws and could result in criminal or civil penalties.
 

All ACDIRECT COM LLC, “AutoChipsDirect.com” trademarks, trade names, service marks and copyrights are proprietary to ACDIRECT COM LLC, “AutoChipsDirect.com” and can not be used in connection with any product, service or other website or printed material in any manner without ACDIRECT COM LLC, “AutoChipsDirect.com” written permission. All other trademarks, product names, company names, logos and copyrights are the property of their respective owners.